DELIVERY & SHIPPING POLICY
  1. Free Shipping
    durranishop.com offers shipping to selected destinations, with no minimum order sizes or special exceptions. Just because shipping is free doesn’t mean it should take a long time. DURRANI understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
  2. Delivery Timelines
    We strive to minimize fulfillment to delivery time for our custom orders. After confirmation of payment, made to measure orders are usually dispatched after 14 business days.
    Once the order is dispatched, shipping usually takes 7 business days for the items to be delivered to your doorstep.
  3. World Wide Delivery
    We accept and ship orders to only US, UK, Europe, Canada and GCC counties currently.
  4. Courier Service
    In order to offer our customers a premium courier service, all our shipments are carried out through DHL. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
  5. APO/PO Box Addresses
    For your safety and security, we do not deliver to APO, FPO or PO box addresses.
  6. Duty
    All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
  7. Complimentary Items
    Orders exceeding 10 products don’t include complimentary items by default. Exceptions may apply in cases approved by our customer support representatives.
  8. Other Policies
    Once the payment is received, the customer will be notified via email of order confirmation.
    Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you to follow up with the courier once you are provided with the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and, in this case, we won’t be responsible.
    If you have multiple orders that are all shipping to the same address, we may combine them into a single shipment at our own discretion (unless otherwise instructed) to save time and money.
    Once your order is dispatched, we cannot reschedule the delivery to a different address. The customer will have to contact the respective courier company for further actions or a solution.